This page explains how refunds work for LineSafe Full, the one-time, US$49 purchase described on the Pricing page. It is written in plain language for customers.
Summary
- LineSafe Full is a one-time purchase — there is no subscription to cancel.
- Once online checkout is live, your purchase will be processed by our payment provider, who acts as the Merchant of Record for the transaction.
- Our seller policy allows a refund request within 30 days of purchase, as described below.
- Mandatory consumer rights under the law that applies to you are never reduced by this policy.
- Email linesafe.app.support@gmail.com to request a refund.
1. Who processes your purchase
Online checkout for LineSafe Full is not active on this website yet. Once it is, your purchase will be processed by an external payment provider acting as the Merchant of Record for the transaction — meaning they handle payment processing, receipts and, in many cases, the mechanics of issuing a refund once one is approved. LineSafe does not store or process your payment card details itself; see the Privacy Policy for details.
2. Your mandatory consumer rights
Nothing in this policy limits or replaces any mandatory consumer-protection right you have under the law that applies to you (for example, statutory rights relating to faulty digital goods). Where a mandatory right gives you a stronger entitlement than the seller policy below, the mandatory right applies.
3. Our seller refund policy
Separately from — and in addition to — any mandatory consumer right, our own seller policy is:
- You may request a refund for LineSafe Full within 30 days of your purchase date.
- To request one, email linesafe.app.support@gmail.com with your order/transaction reference and the reason for your request.
- Requests are reviewed individually. We aim to be fair and reasonable, but we cannot guarantee that every request will be approved automatically — for example, requests made well outside the 30-day window, or that conflict with our payment provider's own policies or rules (such as rules around fraud or chargeback abuse), may be declined.
- Approved refunds are issued back to your original payment method through the payment provider handling the transaction; processing times depend on that provider and your bank or card issuer.
4. How to request a refund
Email linesafe.app.support@gmail.com with:
- Your order or transaction reference (from your purchase receipt)
- The email address used for the purchase
- A brief reason for the refund request
We will respond to let you know the outcome and, if approved, the next steps.
5. Contact
LineSafe Support
See also the Terms and the Privacy Policy.